Video Transcript

  • If you don’t remember your eHawaii.gov password select Retrieve Password.
  • Enter your email address.
  • Answer the secret question.
  • If you forgot the answer, contact customer service for further assistance.
  • Now the system will send you an email with a temporary password.
  • Use the temporary password to login.
  • That's it! Now you're logged in.
  • To change the temporary password, go to My Account and select Change Password.
  • Enter the temporary password.
  • Then, enter a new password.
  • The notification will change to indicate when the password is strong.
  • Now your password has been updated.
  • To retrieve your password go to login.ehawaii.gov.