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P27000480 RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY

General Information
Solicitation Number
P27000480version:    01
Status
Released
Department
Business, Economic Development, & Tourism
Division
Hawaii Tourism Authority
Islands (where the work/delivery is to be performed)
Maui
Category
Goods and Services
Release Date
10/12/2026
Amendment Date & Time
10/12/2026 03:00 PM
Amendment Reason
Addendum 1 to RFP 27-08 Visitor Assistance Program (VAP) for Maui County includes a correction to Section 1.1 RFP Schedule and Significant Dates of the RFP.
Offer Due Date & Time
11/16/2026 02:00 PM
Description
The Hawaiʻi Tourism Authority (HTA) is the state agency responsible for representing the Hawaiian Islands around the world and for holistically managing tourism in Hawaiʻi in a sustainable manner consistent with community desires, economic goals, cultural values, preservation of natural resources, and visitor industry needs.

The Hawai‘i Tourism Authority (HTA) is seeking proposals from qualified firms or individuals to provide an effective, responsive, capable and scalable program to provide assistance to visitors in crisis on Hawai‘i Island. The successful Offeror will be responsible for promoting, developing, and conducting a Visitor Assistance Program (VAP) to include, but not be limited to, providing and coordinating services to visitors victimized by crime and other adversities while in Maui County, including but not limited to medical support services, law enforcement, helping with airline issues, assisting visitors to obtain acceptable identification, visitor information, education, emotional support and guidance, and prevention efforts targeting health and safety issues.
Contact Person
Fermahin, Tracey
Email
tracey.a.fermahin@hawaii.gov
Phone
808-973-2255
General Comments
Procurement Officer
Tracey Fermahin
Attachments
ATTACHMENT 01 Offeror Check List.docx
ATTACHMENT 02 Proposal Transmittal Letter.docx
ATTACHMENT 03 Corporate Resolution.docx
ATTACHMENT 04 Standard Qualifications Questionnaire.docx
ATTACHMENT 05 Contractor References.docx
ATTACHMENT 06 Subcontractor References if applicable.docx
ATTACHMENT 07 Confidential Information List if applicable.docx
ATTACHMENT 08 Conflicts of Interest Disclosures and Attestation.pdf
RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf
EXHIBIT F VAP Monthly Report Template.docx
EXHIBIT G VAP Tracking Sheet Template.xlsx
EXHIBIT H VAP Quarterly Report Template.docx
EXHIBIT I VAP Final Report Template.docx
EXHIBIT J Financial Reports of Actual Expenses and Income.xlsx
RFP 27 08 Visitor Assistance Program for Maui Addendum 1.pdf
AG-008 103D General Conditions (1.10.23).pdf

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Fermahin, Tracey.

P27000480 RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY
1
JOB
624230, 488999, 624230, 813319, 561591, 813319 

Code Table
Commodity Code Description
624230 Emergency relief services
488999 Arrangement of nonemergency medical transportation, without providing social assistance services
624230 Relief services, emergency
813319 Community action advocacy organizations
561591 Visitor information centers
813319 Public safety advocacy organizations
General
Quantity
1
Unit of Measure
JOB
Title
RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY
Description
The Hawai‘i Tourism Authority (HTA) is seeking proposals from qualified firms or individuals to provide an effective, responsive, capable and scalable program to provide assistance to visitors in crisis on Hawai‘i Island. The successful Offeror will be responsible for promoting, developing, and conducting a Visitor Assistance Program (VAP) to include, but not be limited to, providing and coordinating services to visitors victimized by crime and other adversities while in Maui County, including but not limited to medical support services, law enforcement, helping with airline issues, assisting visitors to obtain acceptable identification, visitor information, education, emotional support and guidance, and prevention efforts targeting health and safety issues.

The Contractor shall design, implement, and manage a Visitor Assistance Program for Maui County that provides timely, coordinated, and compassionate assistance to visitors experiencing emergencies or adverse situations.
Attachments

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Fermahin, Tracey.

P27000480 RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY

Instructions
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.