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B27000013 IT End-User Help Desk and Support Services

General Information
Solicitation Number
B27000013
Status
Released
Department
Health
Division
Adult Mental Health Division
Islands (where the work/delivery is to be performed)
Statewide
Category
Services
Release Date
07/02/2026
Offer Due Date & Time
08/03/2026 02:00 PM
Description
Provide IT end-user help desk and support services to Adult Mental Health Division and Hawaii State Hospital
Contact Person
UCH, UTEY
Email
utey.uch@doh.hawaii.gov
Phone
808-236-8257
General Comments
Procurement Officer
Utey Uch
Attachments
Attachment 1-Offeror Qualification Form.pdf
Attachment 3-Wage Certificate.pdf
Attachment 4-IRS Form W9.pdf
Invitation for Bids-IT Help Desk and Support Services.docx
Attachment 2-Bid Price and Estimated Staffing Percentage.xlsx
AG-008 103D General Conditions (1.10.23).pdf

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: UCH, UTEY.

B27000013 IT End-User Help Desk and Support Services

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
IT End-User Help Desk and Support Services
12
MONTH
541513, 518210, 541513, 541513 

Code Table
Commodity Code Description
541513 Computer systems facilities (i.e., clients' facilities) management and operation services
518210 Cloud computing services (except software publishing and computer systems design)
541513 Facilities (i.e., clients' facilities) management and operation services, computer systems or data processing
541513 Facilities (i.e., clients' facilities) support services, computer systems or data processing
General
Quantity
12
Unit of Measure
MONTH
Title
IT End-User Help Desk and Support Services
Description
Provide IT end-user help desk and support services to Adult Mental Health Division and Hawaii State Hospital
Attachments

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: UCH, UTEY.

B27000013 IT End-User Help Desk and Support Services

Instructions
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui.
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.