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Q26003197 Online Exam Proctored Platform for DCR for ACO Written Exams

General Information
Solicitation Number
Q26003197version:    01
Status
Awarded
Department
Corrections and Rehabilitation
Division
Administration
Islands (where the work/delivery is to be performed)
Oahu
Category
Goods and Services
Release Date
06/04/2026
Amendment Date & Time
06/09/2026 04:00 PM
Amendment Reason
Additional time needed to respond to vendor questions.
Offer Due Date & Time
06/12/2026 02:00 PM
Description
The Department of Corrections and Rehabilitation's (DCR) Human Resources (HR) Office requests Online Exam Proctored Platform for DCR for Adult Corrections Officer (ACO) Written Exams :
1) Create exams to meet requirements, e.g. static exams, timer, pass/fail grades (Questions will be provided by DCR HR)
2) Anti-cheat features e.g. disabling, copying and pasting
3) Synoptic lockdown mode that is compatible with Zoom/Teams
4) Learner analytics and question statistics
5) CSV import and export
6) Proctoring
7) Custom domain and white labeling
8) APIs and webhooks to integrate with existing systems
9) Custom roles and permissions e.g. for instructors, question writers or exam graders
10) Assign markers/scorers
11) Double, blind and anonymous grading
12) Multi-factor authentication

The state reserves the right to verify vendor's products/experience prior to award.

Please include all applicable taxes and fees in your line item price.

Offerors must attach product description to their bid submittal. Which will clearly describe the capabilities and all information of your product/services. The information provided must clearly show the offeror meets all requested specifications, and will determine if the offeror is responsive and responsible. The award will be issued to the lowest priced responsive and responsible offeror.

Invoicing: Payment frequency will be negotiated with the awardee, and may be made on an annual, quarterly or monthly basis. The Department will not pay the full three years upfront, and will only pay at most one year's amount.
Contact Person
Bjerke, Ryan
Email
ryan.w.bjerke@hawaii.gov
Phone
808-587-1219
General Comments
Procurement Officer
Marc Yamamoto
Attachments
AG-008 103D General Conditions (1.10.23).pdf

Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Bjerke, Ryan.

Q26003197 Online Exam Proctored Platform for DCR for ACO Written Exams

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
3 Years Price for Online Exam proctored platform for ACO Exam
3
YEAR
611691 

Code Table
Commodity Code Description
611691 Professional examination review instruction
General
Quantity
3
Unit of Measure
YEAR
Title
3 Years Price for Online Exam proctored platform for ACO Exam
Description
Offerors must attach product description to their bid submittal. Which will clearly describe the capabilities and all information of your product/services. Please include all taxes and fees in your line item price.
Attachments

Print

Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Bjerke, Ryan.

Q26003197 Online Exam Proctored Platform for DCR for ACO Written Exams

Instructions
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui.
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • Information required with Bid: Offerors must attach product description to their bid submittal. Which will clearly describe the capabilities and all information of your product/services.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.