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P26001987 HAWAII ONE CALL CENTER

General Information
Solicitation Number
P26001987
Status
Released
Department
Commerce & Consumer Affairs
Division
Public Utilities Commission
Islands (where the work/delivery is to be performed)
Statewide
Category
Services
Release Date
03/06/2026
Offer Due Date & Time
04/06/2026 02:00 PM
Description
PUC looking for a vendor to provide a statewide notification system to protect, during excavations, all subsurface facilities for the conveyance of water, drainage, sewer, telecommunications, cable television, electricity, oil, petroleum products, gas, optical signals, traffic control, and for the transportation of hazardous liquids subject to the federal "Hazardous Liquid Pipeline Safety Act of 1979, as amended," which was recodified as 49 U.S.C. Chapter 601.
Contact Person
Hew, Gerald
Email
gerald.j.hew@hawaii.gov
Phone
808-586-3753
General Comments
Procurement Officer
Jodi Endo Chai
Attachments
Hawaii Call Center RFP PUC 26 06 20260310 FINAL.pdf
Attach 1 Transmittal Letter Authority Bind OF 1.pdf
Attach 2 Price Response OF 2.pdf
Exh C HI PUCs Billing Requirements Travel Guidelines.pdf
AG-008 103D General Conditions (1.10.23).pdf

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Hew, Gerald.

P26001987 HAWAII ONE CALL CENTER

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
HAWAII ONE CALL CENTER
1
GROSS
561990 

Code Table
Commodity Code Description
561990 Locating underground utility lines prior to digging
General
Quantity
1
Unit of Measure
GROSS
Title
HAWAII ONE CALL CENTER
Description
PUC looking for a vendor to provide a statewide notification system to protect, during excavations, all subsurface facilities for the conveyance of water, drainage, sewer, telecommunications, cable television, electricity, oil, petroleum products, gas, optical signals, traffic control, and for the transportation of hazardous liquids subject to the federal "Hazardous Liquid Pipeline Safety Act of 1979, as amended," which was recodified as 49 U.S.C. Chapter 601.
Attachments

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Hew, Gerald.

P26001987 HAWAII ONE CALL CENTER

Instructions
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui.
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.