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P26001523 RFP NO. 26-5012 TO PROVIDE WEBSITE REDESIGN SERVICES

General Information
Solicitation Number
P26001523version:    02
Status
Closed
Department
University of Hawaii
Division
University of Hawaii
Islands (where the work/delivery is to be performed)
Statewide
Category
Services
Release Date
01/14/2026
Amendment Date & Time
01/27/2026 12:00 AM
Amendment Reason
The purpose of this Amendment 02 is to Extend the DUE Date of Proposals and Extend the Response Period to Questions as follows: 1. Offer Due Date and Time is extended from 02/11/2026 at 2:30PM HST to 02/16/2026 at 4:30PM HST 2. Answer Publish Date and Time is extended from 01/27/2026 04:30 PM to 02/02/2026 4:30 PM. 3. All other terms, conditions, scope and requirements stay the same.
Offer Due Date & Time
02/16/2026 04:30 PM
Description
The University of Hawaiʻi (UNIVERSITY) is soliciting proposals from qualified vendors to redesign and modernize the UH Online website, a key digital gateway for prospective students, current learners, and campus partners across the UH System. As online education continues to expand in scope, scale, and strategic importance, the UNIVERSITY seeks a comprehensive redesign that elevates user experience, strengthens institutional identity, and enhances the effectiveness of online program discovery and engagement.

This Request for Proposals (RFP) outlines the UNIVERSITY’s expectations for a redesigned website that is intuitive, accessible, and aligned with the UH System’s mission and brand. The selected vendor will collaborate closely with UNIVERSITY stakeholders to deliver a digital platform that reflects best practices in user-centered design, accessibility, and information architecture, while supporting the diverse needs of students exploring online learning opportunities.
Contact Person
Nuder, Azibun
Email
anuder@hawaii.edu
Phone
-+18082188409
General Comments
Procurement Officer
Sarah Allen
Attachments
RFP265012WEBDESIGN.pdf
RFP265012AM1.pdf
RFP265012AM2.pdf


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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Nuder, Azibun.

P26001523 RFP NO. 26-5012 TO PROVIDE WEBSITE REDESIGN SERVICES

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
UH Online Website Design Services
1
LOT
541511 

Code Table
Commodity Code Description
541511 Web (i.e., Internet) page design services, custom
General
Quantity
1
Unit of Measure
LOT
Title
UH Online Website Design Services
Description
Please refer to Section 2 of the Attached RFP Solicitation for full scope of work.

PURPOSE
To obtain the services of a CONTRACTOR to provide web design services to design the UH Online website. The website design services must include:
A. Persona-based information Architecture Design site navigation to serve the distinct needs of prospective online students, including access to online program information, and integrate data received via a request for information form into Salesforce.
B. Accessibility Compliance Ensure the website meets WCAG 2.1 AA standards and UH accessibility guidelines.
C. Program and Course Discovery Provide intuitive tools for prospective students to explore programs, filter courses, and understand degree and credential pathways.
D. Onboarding and Readiness Enhance the readiness activity and orientation to online learning into a dynamic, personalized onboarding experience for new students.
E. Mobile-Responsive Design Design the site to be mobile-first, with full functionality across devices and screen sizes.
F. Content Management Workflow Provide editable, accessible templates and a governance structure for site maintenance by non-technical staff.
G. Visual Consistency and Cognitive Ease Apply intuitive design principles, including clear hierarchy, typography, iconography, and plain language.
H. Analytics and Continuous Improvement Implement tools to monitor site usage, track user behavior, and gather feedback for iterative updates.
Attachments

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Nuder, Azibun.

P26001523 RFP NO. 26-5012 TO PROVIDE WEBSITE REDESIGN SERVICES

Instructions
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.
  • University of Hawaii General Provisions: All solicitations and awards shall be conducted in accordance with the terms and conditions specified in each specific solicitation and the University of Hawaii General Provisions dated September 2013 incorporated by reference. http://hawaii.edu/oprpm/docs/GP0913.pdf
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui.
  • Order of Precedence: All requirements, including terms and conditions, contained in the solicitation shall apply and in the event of any conflicting language, the solicitation language shall hold precedence.