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P26000573 On-Demand Interpretation and Translation Services - Statewide

General Information
Solicitation Number
P26000573version:    02
Status
Closed
Department
State Procurement Office
Division
Administration
Islands (where the work/delivery is to be performed)
Statewide
Category
Services
Release Date
09/18/2025
Amendment Date & Time
10/17/2025 02:30 PM
Amendment Reason
Addendum 2 addresses changes made to the RFP itself, provides responses to the questions asked, and notifies vendors that Revised Attachment C: Cost Languages and Evaluation Sheets has been uploaded.
Offer Due Date & Time
10/27/2025 02:30 PM
Description
The Hawaii State Procurement Office (SPO) is requesting proposals for interpretation and translation services, 365-days a year, 7-days a week, 24-hours a day, on an “as-needed” basis, to agencies Statewide. The interpreting services include onsite in-person interpreting service, on-demand remote interpreting services (over the phone and video remote interpreting), and/or document translation for spoken languages.
Contact Person
Kauleinamoku, Stacey
Email
stacey.l.kauleinamoku@hawaii.gov
Phone
808-586-0571
General Comments
Procurement Officer
Donna Tsuruda-Kashiwabara
Attachments
RFP 26002 FINAL.pdf
Attachment A Offer Form OF1.docx
Attachment B Technical Requirements.docx
Attachment D Letter of Transmittal.docx
Attachment E References OF2.docx
Attachment F Languages.docx
Exhibit 1 General Provisions.pdf
Exhibit 2 AG008 103D General Conditions.pdf
RFP26002 Addendum 1.pdf
RFP26002 Addendum 2.pdf
Revised Attachment C Cost Language and Evaluation Sheets.docx


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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Kauleinamoku, Stacey.

P26000573 On-Demand Interpretation and Translation Services - Statewide

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
On-Demand Interpretation and Translation Services - Statewide
1
JOB
541930, 541930, 541930, 541930 

Code Table
Commodity Code Description
541930 Interpretation services, language
541930 Language interpretation services
541930 Language translation services
541930 Translation services, language
General
Quantity
1
Unit of Measure
JOB
Title
On-Demand Interpretation and Translation Services - Statewide
Description
Requesting proposals for interpretation and translation services, 365-days a year, 7-days a week, 24-hours a day, on an “as-needed” basis, to agencies Statewide. The interpreting services include onsite in-person interpreting service, on-demand remote interpreting services (over the phone and video remote interpreting), and/or document translation for spoken languages.
Attachments

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Kauleinamoku, Stacey.

P26000573 On-Demand Interpretation and Translation Services - Statewide

Instructions
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui.
  • PRICE AND VENDOR LIST CONTRACTS: Vendors awarded price and/or vendor list contracts will be required to submit quarterly reports. The vendor will be invoiced the mandatory HIePRO fee of .75% of the quarterly amount, capped at $5,000.
  • QUESTIONS ABOUT THIS SOLICITATION: Enter questions about this solicitation in the Question & Answer tab in HIePRO.