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P26000551 RFP 26-07 Maui County Visitor Assistance Program (VAP)

General Information
Solicitation Number
P26000551version:    02
Status
Closed
Department
Business, Economic Development, & Tourism
Division
Hawaii Tourism Authority
Islands (where the work/delivery is to be performed)
Lanai, Maui, Molokai
Category
Goods and Services
Release Date
09/19/2025
Amendment Date & Time
10/08/2025 05:00 PM
Amendment Reason
Addendum 2 to RFP 26-07 Maui County Visitor Assistance Program (VAP) includes answers to questions submitted via HIePRO
Offer Due Date & Time
10/21/2025 02:00 PM
Description
The Hawaiʻi Tourism Authority (HTA) is the state agency responsible for representing the Hawaiian Islands around the world and for holistically managing tourism in Hawaiʻi in a sustainable manner consistent with community desires, economic goals, cultural values, preservation of natural resources, and visitor industry needs.

The HTA is issuing this request for proposals (RFP) to seek a contractor to provide services to our visitors, on the islands of Maui, Molokaʻi, and Lānaʻi, who have encountered adversity while vacationing on our islands. The purpose is to demonstrate to our visitors that we are not just a tourist destination but a place that embodies the “Aloha Spirit” and is here to help when help is needed. The services provided will vary based on individual circumstances, but our primary goal is to ensure that visitors have the necessary support and resources to enjoy their stay.
Contact Person
Fermahin, Tracey
Email
tracey.a.fermahin@hawaii.gov
Phone
808-973-2255
General Comments
Procurement Officer
Tracey Fermahin
Attachments
HTA RFP 26 07 Maui County Visitor Assistance Program_FINAL 091925.pdf
ATTACHMENT 01 Offeror Check List.docx
ATTACHMENT 02 Proposal Transmittal Letter.docx
ATTACHMENT 03 Corporate Resolution.docx
ATTACHMENT 04 Standard Qualifications Questionnaire.docx
ATTACHMENT 05 Contractor References.docx
ATTACHMENT 06 Subcontractor References if applicable.docx
ATTACHMENT 07 Confidential Information List if applicable.docx
ATTACHMENT 08 Conflicts of Interest Disclosures and Attestations.pdf
EXHIBIT A VAP Tracking Sheet Template.xlsx
EXHIBIT B VAP Monthly Report Template.docx
EXHIBIT C Key Performance Indicators Template.xlsx
EXHIBIT D Final Financial Report of Actual Expenses and Income Template.xlsx
HTA RFP 26 07 Addendum 01 to Maui County VAP 092425.pdf
HTA RFP 26 07 Addendum 02 to Maui County VAP 100825.pdf
AG-008 103D General Conditions (1.10.23).pdf

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Fermahin, Tracey.

P26000551 RFP 26-07 Maui County Visitor Assistance Program (VAP)

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
RFP 26-07 Maui County Visitor Assistance Program (VAP)
1
JOB
624230, 488999, 624230, 813319, 561591, 813319 

Code Table
Commodity Code Description
624230 Emergency relief services
488999 Arrangement of nonemergency medical transportation, without providing social assistance services
624230 Relief services, emergency
813319 Community action advocacy organizations
561591 Visitor information centers
813319 Public safety advocacy organizations
General
Quantity
1
Unit of Measure
JOB
Title
RFP 26-07 Maui County Visitor Assistance Program (VAP)
Description
The Hawai‘i Tourism Authority (HTA) is issuing this request for proposals (RFP) to seek a contractor to provide services to our visitors, on the islands of Maui, Molokaʻi, and Lānaʻi, who have encountered adversity while vacationing on our islands. The purpose is to demonstrate to our visitors that we are not just a tourist destination but a place that embodies the “Aloha Spirit” and is here to help when help is needed. The services provided will vary based on individual circumstances, but our primary goal is to ensure that visitors have the necessary support and resources to enjoy their stay.
Attachments

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Fermahin, Tracey.

P26000551 RFP 26-07 Maui County Visitor Assistance Program (VAP)

Instructions
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui.
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.