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B26000419 Microsoft Infrastructure & Security Consulting, 7 X 24 X 365

General Information
Solicitation Number
B26000419version:    01
Status
Closed
Department
Budget & Finance
Division
Employees Retirement System
Islands (where the work/delivery is to be performed)
Oahu
Category
Services
Release Date
09/09/2025
Amendment Date & Time
10/27/2025 02:00 PM
Amendment Reason
CREATED ADDENDUM A-1 TO UPDATE SOLICITATION DATES AND TO ANSWER VENDORS QUESTIONS. DUE TO SYSTEM GLITCH ANSWERS ARE UNABLE TO EMBED INTO HIEPRO ANSWERS TO VENDORS QUESTIONS SECTION. AMENDMENT A-1 WAS CREATED IN A SEPARATE DOC TO PROVIDE ANSWERS TO VENDORS QUESTIONS. AMENDMENT A-1 WAS UPLOADED INTO IFB TO PROVIDE ANSWERS TO VENDORS QUESTIONS AND UPDATED SOLICITATION TIMETABLE. THE AMENDMENT WAS RELEASED IN HIEPRO IFB 26000419 ON 10/27/2025. (sjm)
Offer Due Date & Time
10/31/2025 02:00 PM
Description
The Employees' Retirement System of the State of Hawaii (ERS) Is sourcing a qualified Information Technology Firm to provide Microsoft Infrastructure and Security Consulting
Services for a two-year term (2 year) from the date of the "Notice To Proceed", with an optional (1) year extension at the discretion of ERS IT.
Services and support to include systems and software maintenance consulting Services to include but not be limited to Best Practices of:
- Microsoft System Management
- Azure/Windows Server/Windows
- Azure/Windows Server/Cluster Hardening
- Azure/Windows Server/Windows auditing and performance tuning
- Azure/Windows Server/Windows networking
- Azure/Windows Server/Windows Anti-Malware and defense
- Azure/Windows Server/Windows installation
- Azure/Windows Server/Windows backup.
- Azure/Windows Server/Windows/Microsoft 365
Services to be provided on a Monday thru Friday 0745 – 4:30 PM HST standard business hours basis with provision for 24x7 coverage with a four (4) hour response time for emergency calls.
Contact Person
MELENDREZ, PMO, STEVEN J.
Email
steven.melendrez@hawaii.gov
Phone
808-586-1776
General Comments
The Employees' Retirement System of the State of Hawaii (ERS) Is sourcing a qualified Information Technology Firm to provide Microsoft Infrastructure and Security Consulting
Services for a two-year term (2 year) from the date of the "Notice To Proceed", with an optional (1) year extension at the discretion of ERS IT.
Services and support to include systems and software maintenance consulting Services to include but not be limited to Best Practices of:
- Microsoft System Management
- Azure/Windows Server/Windows
- Azure/Windows Server/Cluster Hardening
- Azure/Windows Server/Windows auditing and performance tuning
- Azure/Windows Server/Windows networking
- Azure/Windows Server/Windows Anti-Malware and defense
- Azure/Windows Server/Windows installation
- Azure/Windows Server/Windows backup.
- Azure/Windows Server/Windows/Microsoft 365
Services to be provided on a Monday thru Friday 0745 – 4:30 PM HST standard business hours basis with provision for 24x7 coverage with a four (4) hour response time for emergency calls.
Procurement Officer
Thomas Williams, Exec Dir
Attachments
Sample ERS IFB Contract.pdf
ERS Confidentiality Agreement IS Vendors Final 01 22 2016.pdf
251027. SPEC IFB 26000419 MS CONSULT 24_ 7_365 SERVICES_sjm.pdf
251027.AMENDMENT A.1_IFB B 26000419 (sjm).pdf


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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: MELENDREZ, PMO, STEVEN J..

B26000419 Microsoft Infrastructure & Security Consulting, 7 X 24 X 365

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
Microsoft Infrastructure & Security Consulting
1
JOB
541512 

Code Table
Commodity Code Description
541512 Computer software consulting services or consultants
General
Quantity
1
Unit of Measure
JOB
Title
Microsoft Infrastructure & Security Consulting
Description
Sealed Competitive Offers for
Microsoft Infrastructure & Security Consulting
24 x 7 x 365 Technical Services & Support.
Attachments

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: MELENDREZ, PMO, STEVEN J..

B26000419 Microsoft Infrastructure & Security Consulting, 7 X 24 X 365

Instructions
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui.
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.