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Q25003257 Care Coordination Training and Technical Assistance

General Information
Solicitation Number
Q25003257version:    01
Status
Awarded
Department
Health
Division
Family Health Services Division
Islands (where the work/delivery is to be performed)
Statewide
Category
Goods and Services
Release Date
06/10/2025
Amendment Date & Time
06/10/2025 02:00 PM
Amendment Reason
Uploaded Scope of Work PDF.
Offer Due Date & Time
06/11/2025 04:30 PM
Description
The Hawaii State Department of Health (DOH) Family Health Services Division (FHSD) Children with Special Health Needs Branch (CSHNB) which works to assure that all children and youth with special health care needs reach their optimal health, growth, and development by improving access to a coordinated system of family-centered health care services and improving outcomes.

Children and Youth with Special Health Needs Section promotes family-centered, community-based, comprehensive, coordinated care for children and youth with special health care needs for children birth through 20 years of age. Children with Special Health Needs Program (CSHNP) provides care coordination, social work, nutrition, and other services for children with special health care needs age 0-21 years with chronic medical conditions. It serves children who have or may have long-term or chronic health conditions that require specialized medical care, and their families.

Care Coordination is a skill that utilizes encompasses knowledge on care coordination principles; understanding the soft-skills of working with individuals such as motivational interviewing skills; engaging individuals as active partners in care planning, decision-making, and goal setting; and using a collaborative team-based approach.

This project seeks a qualified community-based, non-profit organization in Hawaii to provide training and supports on care coordination and service coordination related to medical specialty care.
Contact Person
Tholen, Ian
Email
ian.tholen@doh.hawaii.gov
Phone
808-733-9062
General Comments
Procurement Officer
Ian Tholen
Attachments
HIePRO Scope 2025 Care Coordination.pdf
AG-008 103D General Conditions (1.10.23).pdf

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Tholen, Ian.

Q25003257 Care Coordination Training and Technical Assistance

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
Develop Care Coordination Training Plan for DOH staff & partners
1
JOB
621330 

Code Table
Commodity Code Description
621330 Social workers', mental health, offices (e.g., centers, clinics)
General
Quantity
1
Unit of Measure
JOB
Title
Develop Care Coordination Training Plan for DOH staff & partners
Description
Collaborate with key representatives from DOH to ensure tasks and timelines are executed effectively. Assess training needs and technical supports for CSHNB staff and partners on care coordination. Develop a Care Coordination Training Plan for DOH staff and partners. Provide training and technical assistance to DOH staff and partners statewide.
Attachments

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2
Support ongoing quality improvement via data-informed planning
1
JOB
621330 

Code Table
Commodity Code Description
621330 Social workers', mental health, offices (e.g., centers, clinics)
General
Quantity
1
Unit of Measure
JOB
Title
Support ongoing quality improvement via data-informed planning
Description
Collect data on quantity and quality of training, follow up with trainees, and overall effectiveness of the trainings.
Attachments

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3
Provide on-going coaching and/or reflective supervision
1
JOB
621330 

Code Table
Commodity Code Description
621330 Social workers', mental health, offices (e.g., centers, clinics)
General
Quantity
1
Unit of Measure
JOB
Title
Provide on-going coaching and/or reflective supervision
Description
Provide on-going coaching and/or reflective supervision to ensure staff are implementing care coordination following best practices. Collaborate with programs to assist with communicating positive messaging strategies for families using culturally and linguistically appropriate methods.
Attachments

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4
Produce report with documentation of findings
1
JOB
621330 

Code Table
Commodity Code Description
621330 Social workers', mental health, offices (e.g., centers, clinics)
General
Quantity
1
Unit of Measure
JOB
Title
Produce report with documentation of findings
Description
Produce report with documentation of findings that includes concerns, challenges, and successes of these activities and recommendations.
Attachments

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Tholen, Ian.

Q25003257 Care Coordination Training and Technical Assistance

Instructions
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui.
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.