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Q25001554 Veritas NetBackup Software Upgrade

General Information
Solicitation Number
Q25001554
Status
Closed
Department
Budget & Finance
Division
Employees Retirement System
Islands (where the work/delivery is to be performed)
Oahu
Category
Services
Release Date
01/31/2025
Offer Due Date & Time
02/13/2025 02:00 PM
Description
HIePRO Request for Quote (RFQ #25001554) :
Qualified vendors to provide a price quote for providing technical labor services to download from manufacturer's website and upgrade (2) Veritas Netbackup appliances model 5240, SN’s VTAS0002811 & VTAS0002850 from software version 8.3 to latest software configuration per Veritas procedure of incremental upgrade to current version. POC Veritas Eric Becker, tele:314-503-7070, eric.becker@veritas.com).
Vendor is to be authorized by the manufacturer to perform requisite appliance software upgrade services and support. Note: appliances are live & in daily use, both units are in downtown Honolulu.
Software upgrades may be completed remotely or on premise. Preference is on premise due to the check & balance, verification and testing procedures to ensure the software upgrade is completed per manufacturer instructions.
Vendor is to have an office in Hawaii or to have a sub-contractor based in Hawaii to represent the contract holder. Vendor Plan shall include: 1) Prior to proceeding with the software procedure, the vendor shall provide to ERS IT a copy of the manufacturer's upgrade procedure that the vendor shall employ in the software upgrade process. Vendor is to verify with the appliance manufacturer that ERS has the applicable licenses and approvals to have the unit software upgraded. Vendor at the appliance shall interrogate and test the appliance to verify unit is in good and working condition prior to proceeding with the upgrade procedure. Vendor to verify data on unit is stored and operating properly. Vendor to verify ERS data integrity on the appliance prior to starting software upgrade procedure. Vendor shall reiterate the inspection, test QA check and balance on the appliance at each step of the software upgrade procedure and at software final upgrade step. Vendor upgrade procedure to include: 1.) Accomplish the upgrading procedure. 2) Provide QA check and balance to ensure appliance upgrade is performed per manufacturer instructions 3). Ensure 100% data integrity & operation of the NetBackup appliances 4.) Demonstrate the appliance software upgrade has been completed per manufacturer instructions to ERS IT and provide documentation to substantiate same.
Vendor shall work with ERS IT which is he customer on this engagement and schedule vendors work on this award per the instructions of ERS IT. To provide and perform per the specifications in this RFQ.
Contact Person
MELENDREZ, STEVEN J
Email
steven.melendrez@hawaii.gov
Phone
808-586-1776
General Comments
HIePRO Request for Quote (RFQ #25001554) :
Qualified vendors to provide a price quote for providing technical labor services to download from manufacturer's website and upgrade (2) Veritas Netbackup appliances model 5240, SN’s VTAS0002811 & VTAS0002850 from software version 8.3 to latest software configuration per Veritas procedure of incremental upgrade to current version. POC Veritas Eric Becker, tele:314-503-7070, eric.becker@veritas.com).
Vendor is to be authorized by the manufacturer to perform requisite appliance software upgrade services and support. Note: appliances are live & in daily use, both units are in downtown Honolulu.
Software upgrades may be completed remotely or on premise. Preference is on premise due to the check & balance, verification and testing procedures to ensure the software upgrade is completed per manufacturer instructions.
Vendor is to have an office in Hawaii or to have a sub-contractor based in Hawaii to represent the contract holder. Vendor Plan shall include: 1) Prior to proceeding with the software procedure, the vendor shall provide to ERS IT a copy of the manufacturer's upgrade procedure that the vendor shall employ in the software upgrade process. Vendor is to verify with the appliance manufacturer that ERS has the applicable licenses and approvals to have the unit software upgraded. Vendor at the appliance shall interrogate and test the appliance to verify unit is in good and working condition prior to proceeding with the upgrade procedure. Vendor to verify data on unit is stored and operating properly. Vendor to verify ERS data integrity on the appliance prior to starting software upgrade procedure. Vendor shall reiterate the inspection, test QA check and balance on the appliance at each step of the software upgrade procedure and at software final upgrade step. Vendor upgrade procedure to include: 1.) Accomplish the upgrading procedure. 2) Provide QA check and balance to ensure appliance upgrade is performed per manufacturer instructions 3). Ensure 100% data integrity & operation of the NetBackup appliances 4.) Demonstrate the appliance software upgrade has been completed per manufacturer instructions to ERS IT and provide documentation to substantiate same.
Vendor shall work with ERS IT which is he customer on this engagement and schedule vendors work on this award per the instructions of ERS IT. To provide and perform per the specifications in this RFQ.
Procurement Officer
Thomas Williams, Director & HOPA
Attachments
ERS Vendor Confidentiality_Agreement 2023.pdf
SPEC RFQ 25001554 VERITAS NETBACKUP SOFTWARE UPGRADE.pdf
103D-1 General Conditions.pdf

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: MELENDREZ, STEVEN J.

Q25001554 Veritas NetBackup Software Upgrade

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
Veritas 5240 Appliance Software upgrade
1
JOB
513210, 518210, 541512, 541519, 541511, 541511 

Code Table
Commodity Code Description
513210 Operating systems software, computer, packaged
518210 Application hosting (excluding software publishing)
541512 Computer software consulting services or consultants
541519 Software installation services, computer
541511 Software analysis and design services, custom computer
541511 Software programming services, custom computer
General
Quantity
1
Unit of Measure
JOB
Title
Veritas 5240 Appliance Software upgrade
Description
2 Veritas 5240 Appliance Software upgrades to be completed in Honolulu
Attachments

Print

Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: MELENDREZ, STEVEN J.

Q25001554 Veritas NetBackup Software Upgrade

Instructions
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui.
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.