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Q24002886 Customer Service Satisfaction Surveys: Collection, Analysis and

General Information
Solicitation Number
Q24002886
Status
Awarded
Department
Health
Division
Behavioral Health Administration
Islands (where the work/delivery is to be performed)
Statewide
Category
Goods and Services
Release Date
06/04/2024
Offer Due Date & Time
06/07/2024 02:00 PM
Description
DOH requires a combined hardware and software solution. Hardware must be made available that creates physical stations for tablets or computers that will accept touch-screen input in order to collect customer service satisfaction survey data. The hardware solution will need to be able to connect to DOH wi-fi systems using secure/encrypted processes. It is anticipated that at least 7 sites will need hardware stations established. The software solution will be able to easily: load a pre-written, but fully customizable, anonymous survey; collect aggregate data for quantitative questions; and, collect narrative or qualitative data. The survey should save results no matter how many questions are completed and should offer an automated timing function to reset to the starting question after a time-out/idle period. The software must be able to generate on-demand raw data and reporting for any time period (weeks, months, quarters, years) where automated reports can be sent to DOH representatives via electronic mail at a pre-defined frequency (e.g. Project Director receives email each Saturday summarizing the week's data from various sites/hardware stations). The software should offer DOH administrators access to all data 24/7 in the event of urgent reporting requests from outside parties. The software should produce visually appealing graphical data representations for each survey item. The software must allow for changes to survey questions over time. The vendor shall be able to provide technical support remotely to avoid out-of-state travel expenditures.
Contact Person
Gardner, Scott
Email
scott.gardner@doh.hawaii.gov
Phone
808-658-9787
General Comments
Procurement Officer
Scott Gardner
Attachments
103D-1 General Conditions.pdf

Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Gardner, Scott.

Q24002886 Customer Service Satisfaction Surveys: Collection, Analysis and

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
Standing Kiosks
4
EACH
541512 

Code Table
Commodity Code Description
541512 Audio visual and IT (information technology) systems integration design services
General
Quantity
4
Unit of Measure
EACH
Title
Standing Kiosks
Description
4x Standing Kiosks and upgrades for Maui CCBH
Attachments

Print

2
Monthly Support for Standing Kiosks
15
MONTH
541512 

Code Table
Commodity Code Description
541512 Audio visual and IT (information technology) systems integration design services
General
Quantity
15
Unit of Measure
MONTH
Title
Monthly Support for Standing Kiosks
Description
Monthly Managed Services support for standing kiosks for Maui CCBHB
Attachments

Print

3
Mobile Kiosks
4
EACH
541512 

Code Table
Commodity Code Description
541512 Audio visual and IT (information technology) systems integration design services
General
Quantity
4
Unit of Measure
EACH
Title
Mobile Kiosks
Description
2x Mobile Kiosks for Maui, 1x for Moloka‘i, 1x for Lana‘i
Attachments

Print

4
Mobile Kiosk Monthly Service
15
MONTH
541512 

Code Table
Commodity Code Description
541512 Audio visual and IT (information technology) systems integration design services
General
Quantity
15
Unit of Measure
MONTH
Title
Mobile Kiosk Monthly Service
Description
Monthly service for mobile kiosks
Attachments

Print

Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Gardner, Scott.

Q24002886 Customer Service Satisfaction Surveys: Collection, Analysis and

Instructions
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui.
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.