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Q24002614 Oracle Database 24 x7 X 365 Maintenance, Tech Services, Support

General Information
Solicitation Number
Q24002614
Status
Awarded
Department
Budget & Finance
Division
Employees Retirement System
Islands (where the work/delivery is to be performed)
Oahu
Category
Services
Release Date
05/20/2024
Offer Due Date & Time
05/29/2024 02:00 PM
Description
The Employees’ Retirement System of the State of Hawaii (ERS) is soliciting quotations from Professional Information Technology firms who have experience with government clients of similar scope, scale and complexity of ERS. Vendor to provide Oracle database maintenance and support services Support is required for standard business hours of Monday thru Friday 0745 to 4:30 pm HST, and vendor is to have availability based upon a 24 x 7 x 365 support for urgent calls with a 4 hour response time,. Support is to be delivered physically at ERS offices, 201 Merchant Street, Honolulu, Hawaii and remote. The decision for vendor to provide support on-site or remote is at the discretion and decision of ERS IT. Offeror is to have an office on the island of Oahu in order to bid this RFQ & support this engagement.
Contact Person
MELENDREZ, PMO, STEVEN J.
Email
steven.melendrez@hawaii.gov
Phone
808-693-6301
General Comments
The Employees’ Retirement System of the State of Hawaii (ERS) is soliciting quotations from Professional Information Technology firms who have experience with government clients of similar scope, scale and complexity of ERS. Vendor to provide Oracle database maintenance and support services Support is required for standard business hours of Monday thru Friday 0745 to 4:30 pm HST, and vendor is to have availability based upon a 24 x 7 x 365 support for urgent calls with a 4 hour response time,. Support is to be delivered physically at ERS offices, 201 Merchant Street, Honolulu, Hawaii and remote. The decision for vendor to provide support on-site or remote is at the discretion and decision of ERS IT. Offeror is to have an office on the island of Oahu in order to bid this RFQ & support this engagement.

Other award condition:
A. The State may reject any or all bids and waive any defects if it is determined the rejection or waiver is in the best interest of the State.
B. The State may hold all bids up to sixty (60) calendar days from the date bids were opened. Unless otherwise required by law, bids may not be withdrawn without penalty after submittal into HIePRO.
C. The award of the contract is conditioned upon funds made available for the project (or projects if applicable).
D. Any agreement or contract is subject to approval by the Department of the Attorney General, and the approval of the Governor, as may be required by statute, regulation, rule, order, or other directive.
Procurement Officer
Thomas Williams, Executive Director
Attachments
ERS Vendor Confidentiality_Agreement.pdf
240520. SPEC RFQ 24002614 ORACLE 24 X 7 365 (sjm) fin.pdf
RFQ 24002614 ORACLE COMPLIANCE FORM 2024_2025 TERM.xlsx
103D-1 General Conditions.pdf

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: MELENDREZ, PMO, STEVEN J..

Q24002614 Oracle Database 24 x7 X 365 Maintenance, Tech Services, Support

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
Oracle Financials Data Base 24x7 Maintenance & Support Services
12
MONTH
541511, 541512 

Code Table
Commodity Code Description
541511 Computer software support services, custom
541512 Computer software consulting services or consultants
General
Quantity
12
Unit of Measure
MONTH
Title
Oracle Financials Data Base 24x7 Maintenance & Support Services
Description
Oracle Financials Data Base 24x7 Maintenance & Support Services
Attachments

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: MELENDREZ, PMO, STEVEN J..

Q24002614 Oracle Database 24 x7 X 365 Maintenance, Tech Services, Support

Instructions
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui.
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.