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Q24001694 Child Welfare Service Answering Service

General Information
Solicitation Number
Q24001694
Status
Cancelled
Canceled Reason
The scope needs revisions as the solicitation is unclear.
Department
Human Services
Division
Social Services Division
Canceled Date
03/01/2024 02:30 PM
Islands (where the work/delivery is to be performed)
Statewide
Category
Goods and Services
Release Date
02/23/2024
Offer Due Date & Time
03/04/2024 04:30 PM
Description
The State of Hawaii, Department of Human Services, Child Welfare Services (CWS) is seeking a reliable Live Operator Answering Service for Incoming call receipt and immediate relay 24 Hour/365 Days for the Child Abuse and Neglect Hotline.
Contact Person
Matsunaga, Jenny
Email
jmatsunaga@dhs.hawaii.gov
Phone
808-586-5737
General Comments
Procurement Officer
Jenny Matsunaga
Attachments
CWS Answering Service_Scope of Services.pdf
CWS Answering Service Cost Breakdown.xlsx
103D-1 General Conditions.pdf

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Matsunaga, Jenny.

Q24001694 Child Welfare Service Answering Service

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
Child Welfare Services Answering Service
1
JOB
561421, 561421, 561421 

Code Table
Commodity Code Description
561421 Local call centers (e.g., answering services, message services)
561421 Telephone answering services
561421 Answering services, telephone
General
Quantity
1
Unit of Measure
JOB
Title
Child Welfare Services Answering Service
Description
The State of Hawaii, Department of Human Services, Child Welfare Services (CWS) is seeking a reliable Live Operator Answering Service for Incoming call receipt and immediate relay 24 Hour/365 Days for the Child Abuse and Neglect Hotline.
Attachments

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Matsunaga, Jenny.

Q24001694 Child Welfare Service Answering Service

Instructions
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai and Hawaii, and 4.1666% for the island of Maui.
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • General Instruction: Please complete and submit the CWS Answering Service Cost Breakdown sheet posted in this solicitation. When submitting the bid, please submit the cost for the full three years.
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.