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B24000862 CISCO MERAKI TECHNICAL SERVICES & SUPPORT for 2024-2025
- Solicitation Number
- B24000862
- Status
- Awarded
- Department
- Budget & Finance
- Division
- Employees Retirement System
- Islands (where the work/delivery is to be performed)
- Hawaii, Kauai, Oahu, Maui
- Category
- Services
- Release Date
- 11/01/2023
- Offer Due Date & Time
- 11/14/2023 02:00 PM
- Description
- Employees' Retirement System is requesting offers from qualified Network Technical Service firms, to provide onsite and remote support services for CISCO/Meraki network infrastructure. This procurement is for labor services only and provides a Base Monthly Services allocation of eight (8) hours per month (with roll-over) for monitoring, optimization, updating and performance tuning. The award is for a two (2) years term and with an optional one (1) year extension. This IFB also includes an initial Systems Assessment Report and provides an allowance of $30,000 to the awardee to pay for additional technical services (in addition to the base of 8 hours technical support each month) and approved incidental expenses (such as travel required to ERS offices located on the islands of Hawaii, Kauai and Maui).
Servicing is to be performed by trained technical personnel, per manufacturer specifications, industry standards and incorporates best practices. The work hours for this engagement are Monday-Friday 7:45 am to 4:30 pm and will require other support hours. Awardee is to have technicians available to support this engagement on the islands of Oahu, Hawaii, Kauai, and Maui. Majority of Base Monthly Services will be on Oahu in Honolulu, and ERS estimates that two (2) service visits will be required each year to each of the neighbor island offices. Technicians are to be available during standard business hours and also on a 7 x 24 x 365 basis including holidays for emergency calls. - Contact Person
- Wolfe, Larry
- larry.wolfe@hawaii.gov
- Phone
- 808-586-1728
- General Comments
- Employees' Retirement System is requesting offers from qualified Network Technical Service firms, to provide onsite and remote support services for CISCO/Meraki network infrastructure. This procurement is for labor services only and provides a Base Monthly Services allocation of eight (8) hours per month (with roll-over) for monitoring, optimization, updating and performance tuning. The award is for a two (2) years term and with an optional one (1) year extension. This IFB also includes an initial Systems Assessment Report and provides an allowance of $30,000 to the awardee to pay for additional technical services (in addition to the base of 8 hours technical support each month) and approved incidental expenses (such as travel required to ERS offices located on the islands of Hawaii, Kauai and Maui).
Servicing is to be performed by trained technical personnel, per manufacturer specifications, industry standards and incorporates best practices. The work hours for this engagement are Monday-Friday 7:45 am to 4:30 pm and will require other support hours. Awardee is to have technicians available to support this engagement on the islands of Oahu, Hawaii, Kauai, and Maui. Majority of Base Monthly Services will be on Oahu in Honolulu, and ERS estimates that two (2) service visits will be required each year to each of the neighbor island offices. Technicians are to be available during standard business hours and also on a 7 x 24 x 365 basis including holidays for emergency calls. - Procurement Officer
- Mr. Thomas Williams, Executive Director
- Attachments
-
IFB B24000862 Specifications Cisco Meraki Services 2024 2025-IFB B24000862 Specifications Cisco Meraki Services 2024 2025.pdf
IFB B24000862 Exhibit A Sample IFB Contract-IFB B24000862 Exhibit A Sample IFB Contract.pdf
ATTACHMENT A COMPLIANCE CHECKLIST FOR CISCO_MERAKI EQUIP HIePRO IFB B24000862-ATTACHMENT A COMPLIANCE CHECKLIST FOR CISCO_MERAKI EQUIP HIePRO IFB B24000862.xlsx
Attachment B ERS Confidentiality_Agreement-Attachment B ERS Confidentiality_Agreement.pdf
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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Wolfe, Larry.
B24000862 CISCO MERAKI TECHNICAL SERVICES & SUPPORT for 2024-2025
#
Title
Quantity
Unit of Measure
Commodity Code
Commodity Code | Description |
---|---|
541512 | Network systems integration design services, computer |
- Quantity
- 1
- Unit of Measure
- JOB
- Title
- CISCO MERAKI TECHNICAL SUPPORT SERVICES TO ERS OFFICES
- Description
- TECHNICAL SERVICES OF LOCAL QUALIFIED VENDOR TO PROVIDE ONSITE AND REMOTE SUPPORT FOR ERS CISCO MERAKI INFRASTRUCTURE ON OAHU AND NEIGHBOR ISLANDS
Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Wolfe, Larry.