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Q24000600 TECH SERVICES & SUPPORT, CISCO-MERAKI EQUIP., 2023-2025 TERM

General Information
Solicitation Number
Q24000600version:    04
Status
Cancelled
Canceled Reason
No Price List Offerors.
Department
Budget & Finance
Division
Employees Retirement System
Canceled Date
10/23/2023 07:43 AM
Islands (where the work/delivery is to be performed)
Hawaii, Kauai, Maui, Oahu
Category
Services
Release Date
10/02/2023
Amendment Date
10/13/2023
Amendment Reason
Revised specification not released in prior amendment.
Offer Due Date & Time
10/19/2023 02:00 PM
Description
Employees' Retirement System is sourcing proposals from qualified Network Technical Service firms, to provide onsite & remote technical support services for CISCO/Meraki equipment. This procurement is for labor services only and provides a monthly base allocation of 8 hours per month (with roll-over) for optimization, updating and performance tuning. For a (2) years term and provides an optional 1 year extension term. This RFQ also provides an allowance of $ 30,000 to the awardee to pay for incidental expenses and additional technical services as requested by ERS IT, in addition to the base of 8 hours technical support each month..
Servicing is to be performed by trained technical personnel, per manufacturer specifications, industry standards and incorporates best practices. The work hours for this engagement are Monday-Friday 7:45 ab to 4:30 pm and will require other support ours. Awardee is to have technicians available to support this engagement on the islands of Oahu, Kauai, Maui and Hawaii Island. Majority of the base tuning will be on Oahu in Honolulu. Technicians are to be available during standard business hours and also on a 7 x 24 x 365 basis including holidays for emergency calls
Contact Person
Wolfe, Larry
Email
larry.wolfe@hawaii.gov
Phone
808-586-1728
General Comments
Employees' Retirement System is sourcing proposals from qualified Network Technical Service firms, to provide onsite & remote technical support services for CISCO/Meraki equipment. This procurement is for labor services only and provides a monthly base allocation of 8 hours per month (with roll-over) for optimization, updating and performance tuning. For a (2) years term and provides an optional 1 year extension term. This RFQ also provides an allowance of $ 30,000 to the awardee to pay for incidental expenses and additional technical services as requested by ERS IT, in addition to the base of 8 hours technical support each month..
Servicing is to be performed by trained technical personnel, per manufacturer specifications, industry standards and incorporates best practices. The work hours for this engagement are Monday-Friday 7:45 ab to 4:30 pm and will require other support ours. Awardee is to have technicians available to support this engagement on the islands of Oahu, Kauai, Maui and Hawaii Island. Majority of the base tuning will be on Oahu in Honolulu. Technicians are to be available during standard business hours and also on a 7 x 24 x 365 basis including holidays for emergency calls
Procurement Officer
Mr. Thomas Williams, Executive Director
Attachments
ATTACHMENT A COMPLIANCE CHECKLIST FOR CISCO_MERAKI EQUIP HIePRO RFQ Q24000600_sjm .xlsx
Attachment B ERS Confidentiality_Agreement.pdf
Revised Specificaiton-RFQ 24000600 Specifications Cisco.Meraki Tech Services rev.pdf
103D-1 General Conditions.pdf

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Wolfe, Larry.

Q24000600 TECH SERVICES & SUPPORT, CISCO-MERAKI EQUIP., 2023-2025 TERM

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
CISCO MERAKI TECHNICAL SERVICES PER SPECS
1
JOB
541512 

Code Table
Commodity Code Description
541512 Network systems integration design services, computer
General
Quantity
1
Unit of Measure
JOB
Title
CISCO MERAKI TECHNICAL SERVICES PER SPECS
Description
ERS OFFICES IN HONOLULU AND NEIGHBOR ISLANDS TO CONTRACT LOCAL QUALIFIED VENDOR FROM PRICE LIST 15-04 TO PROVIDE ONSITE AND REMOTE SUPPORT FOR ERS CISCO MERAKI EQUIPMENT AND ASSOCIATED NETWORK ON OAHU AND NEIGHBOR ISLANDS
Attachments

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Wolfe, Larry.

Q24000600 TECH SERVICES & SUPPORT, CISCO-MERAKI EQUIP., 2023-2025 TERM

Instructions
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai and Hawaii, and 4.1666% for the island of Maui.