Public Display Solicitation

 Return to Search Results

You must Log in with your eHawaii Account to respond to a solicitation.

B24000051 COVID-19 Surveillance Sample Calling Services

General Information
Solicitation Number
B24000051version:    02
Status
Awarded
Department
Health
Division
Disease Outbreak Control Division
Islands (where the work/delivery is to be performed)
Statewide
Category
Services
Release Date
07/11/2023
Amendment Date
07/25/2023
Amendment Reason
Decrease in total number of calls required, based on current COVID-19 trends. Bids shall be submitted to reflect 200 total calls, not 600, as previously requested. The current average daily number of calls is 200 but this can vary based on future COVID-19 trends. Total calls per day are not expected to exceed 600.
Offer Due Date & Time
08/04/2023 12:00 PM
Description
Due to the prevalence of COVID-19 positive test results, the Disease Surveillance Branch within the Department of Health Disease Outbreak Control Division is implementing a COVID-19 Surveillance Sample Calling Program in order to better understand and surveil outbreaks within the State of Hawaii.
Contact Person
Wright, Amber
Email
amber.wright@doh.hawaii.gov
Phone
808-466-3686
General Comments
Procurement Officer
Amber L. Wright
Attachments
SSC IFB Final 07112023.pdf
SSC IFB Amendment 1 07202023.pdf
SSC IFB Amendment 2 07252023.pdf
103D-1 General Conditions.pdf

Download All

Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Wright, Amber.

B24000051 COVID-19 Surveillance Sample Calling Services

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
Provision of COVID-19 Surveillance Sample Calling Services
1
EACH
561421, 561422, 561422 

Code Table
Commodity Code Description
561421 Local call centers (e.g., answering services, message services)
561422 Customer service call centers
561422 Telephone call centers (e.g., customer service centers, telemarketing services)
General
Quantity
1
Unit of Measure
EACH
Title
Provision of COVID-19 Surveillance Sample Calling Services
Description
Total bid shall be submitted via HIePRO, per the specifications outlined in the solicitation document. Bidders shall complete the "Offer Form" and "Price Quotation Form", included in the solicitation document, and submit with bid.

Please note: unit rates are required to be listed on the Price Quotation Form in order for a bid to be considered. Bids received without the Offer Form and Price Quotation Form, completed in its entirety, will be considered an incomplete bid and will automatically be rejected.
Attachments Download All

Print

Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Wright, Amber.

B24000051 COVID-19 Surveillance Sample Calling Services

Instructions
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai and Hawaii, and 4.1666% for the island of Maui.
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.