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Q22001139 ACD Telephone Maintenance and Software purchase

General Information
Solicitation Number
Q22001139
Status
Awarded
Department
Budget & Finance
Division
Employer-Union Health BenefitsTrust Fund
Islands (where the work/delivery is to be performed)
Oahu
Category
Goods and Services
Release Date
01/19/2022
Offer Due Date & Time
01/26/2022 02:30 PM
Description
The Hawaii Employer-Union Health Benefits Trust Fund (EUTF) is soliciting quotes to support its current Mitel MiVoice ACD telephone system and to purchase two (2) additional TASKE Contact Agent licenses.
Contact Person
Bautista, Lynn
Email
lynn.d.bautista@hawaii.gov
Phone
808-586-7390
General Comments
Upon award, the successful offeror will be required to enter into and execute a formal written contract and Business Associate Agreement (BAA) with the EUTF. The contract forms, General Conditions that will be attached to the contract, and BAA are attached for review.
Procurement Officer
Derek M. Mizuno
Attachments
RFQ for EUTF Telephone Maintenance and Software_FINAL 22.01.10.pdf
Blank Contract Forms_Small Purchase with GCs_011022.pdf
BAA_Current Version_21.06.10.pdf


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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Bautista, Lynn.

Q22001139 ACD Telephone Maintenance and Software purchase

Line Items
#
Title
Quantity
Unit of Measure
Commodity Code
 

1
ACD Telephone Maintenance and Software purchase
1
JOB
811213, 423690, 423690 

Code Table
Commodity Code Description
811213 Telephone equipment repair and maintenance services without retailing new telephone equipment
423690 Telephone equipment merchant wholesalers
423690 Telephones merchant wholesalers
General
Quantity
1
Unit of Measure
JOB
Title
ACD Telephone Maintenance and Software purchase
Description
The Hawaii Employer-Union Health Benefits Trust Fund (EUTF) is soliciting quotes to support its Mitel MiVoice ACD telephone system and to purchase two (2) additional TASKE Contact Agent licenses.
Attachments Download All

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility of this Solicitation (Including the appendices and exhibits to this Document, and any other document related to this Solicitation), to: Bautista, Lynn.

Q22001139 ACD Telephone Maintenance and Software purchase

Instructions
  • TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to NIC Hawaii, the vendor administering the HIePRO. Payment must be made to NIC Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
  • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
  • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
  • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
  • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
  • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions. The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
  • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.
  • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai and Hawaii, and 4.1666% for the island of Maui.
  • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.