Public Display Award
- Award Title
- IT End-User Help Desk and Support Services
- Award Description
- IT End-User Help Desk and Support Services
- Date of Notice of Award
- 08/17/2026
- Solicitation Number
- B27000013
- Contract Number
- Contract and PO
- Basis of Award
- Adequate Competition
- Contract Start Date
- 11/01/2026
- End Date / Delivery Date
- 10/31/2027
- Awardee
- eWorld Enterprise Solutions, Inc.
- Method of Procurement
- Competitive Sealed Bidding (IFB)
- Department
- Health
- Original Award Amount
- $538,800.00
- Current Award Amount
- $538,800.00
- General Comments
- Contact Person
- Naomi Yanagishita
- naomi.yanagishita@doh.hawaii.gov
- Phone
- 808-247-2191
Line Item Number
Line Item Title
Line Item Comments
Attachments
| Commodity Code | Description |
|---|---|
| 541513 | Computer systems facilities (i.e., clients' facilities) management and operation services |
| 518210 | Cloud computing services (except software publishing and computer systems design) |
| 541513 | Facilities (i.e., clients' facilities) management and operation services, computer systems or data processing |
| 541513 | Facilities (i.e., clients' facilities) support services, computer systems or data processing |
- Award By
- Unit Price and Quantity
- Quantity
- 12
- Unit of Measure
- MONTH
- Unit of Measure
- MONTH
- Price per Unit
- $44,900.00
- Total Price
- $538,800.00
- Title
- IT End-User Help Desk and Support Services
- Description
- Provide IT end-user help desk and support services to Adult Mental Health Division and Hawaii State Hospital
- Solicitation Attachment
-
- TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
- HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Hawaii, Kauai, Oahu and Maui.
- ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.